Returns Service
At Ship4ess we strive to provide the best possible shopping experience. If you're not satisfied with your purchase, we offer a flexible returns service.
Eligibility
To be eligible for a return, your item must:
1. Be in its original condition
2. Be unused and unworn
3. Have all original tags and packaging
Return Options
You can choose from the following return options:
1. Refund: Receive a full refund to your original payment method
2. Store Credit: Receive store credit to use on a future purchase
Return Process
1. Contact our customer service team within 15 days of delivery to initiate the return process
2. Provide your order number, reason for return, and preferred return option +images upon request
3. Receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed
4. Ship the item back to us at your expense (unless otherwise agreed upon)
5. Once received, we'll process your return within 5-7 business days Anti fraud wait time of 10-15 days may apply depending on your refund nature.
6.Refunds are processed through our privacy protected refund document completion issued by one of our consultants by an electronic fund transfer to the clients desired bank account subject to bank processing times.
Exceptions
The following items are non-returnable:
- Final sale items
- Personalized or customized products
- Items damaged or altered by the customer
-Items rendered Non-refundable by provider
Shipping
Return shipping costs are the responsibility of the customer, unless otherwise agreed upon.
Refunds
Refunds will be processed to the original payment method within 5-7 business days after the supplier has received the returned item/s.
We are only happy if you are and your satisfaction is our priority, do not hesitate to use our 12hr = service agents for any enquiries or processing of returns.
Rates are communicated prior to the consignees shipment is collected or dropped of or shipping to the supplier for the return. All fees are deducted from the refund amount.
Happy Shipping!
Ship4ess.